How is the Condition of Health Services at the UPT Puskesmas Griya Antapani Bandung City?

Authors

  • Kurniawati Kurniawati Sekolah Tinggi Ilmu Administrasi Bandung
  • Imanita Septian Rusdianti Institut Teknologi dan Bisnis Widya Gama Lumajang
  • Ginanjar Wira Saputra Sekolah Tinggi Ilmu Administrasi Bandung
  • Kornkanok Kanjanamethakul College of Management Mahidol University

DOI:

https://doi.org/10.56070/ibmaj.v2i1.30

Keywords:

Service Constraints, Service Problems, Service Quality, Troubleshooting Efforts

Abstract

The purpose of this research is to identify and identify problems, obstacles, and efforts to overcome the quality of service at UPT Puskesmas Griya Antapani. Quality measurements in this study are responsiveness, reliability, assurance, empathy, tangibles. The research method in this research is descriptive analysis. Snow ball technique. The data collection technique is done by interviews and observation. The results of the research on the quality of immunization services at the UPT Puskesmas Griya Antapani are quite good but need to be optimized because there are still deficiencies, such as additional human resources, conventional data processing that needs to be computerized. From the results of interviews with informants, they felt that the quality of immunization services was good enough. It is suggested that the quality of immunization services in terms of responsiveness, reliability, assurance, empathy, tangibles needs to be looked at again for the progress of UPT Griya Antapani Health Center in terms of more optimal service.

Downloads

Download data is not yet available.

References

Amir, A. N. (2021). Analysis Of Factors Related To Implementation Of Complete Basic Immunization In Work Area Of Puskesmas Pengambiran Padang City The 1st Syedza Saintika International Conference On Nursing, Midwifery, Medical Laboratory Technology, Public Health, And Health Information Management (SeSICNiMPH), Stikes Syedza Saintika, Padang.

Anita, B., Febriawati, H., & Yandrizal. (2016). The Role of Public Health Centers (Puskesmas) as the Gatekeeper of National Health Insurance. Jurnal Kesehatan Masyarakat, 12(1), 76-89. https://doi.org/10.15294/kemas.v12i1.3933

Astuti, J. P., & Soliha, E. (2021). The Effect Of Quality Of Work Life And Organizational Commitment On Performance With Moderation Of Organizational Culture (Study On Public Health Center Puskesmas In Gabus District). International Journal Of Social And Management Studies (IJOSMAS), 2(6), 89-99. https://doi.org/10.5555/ijosmas.v2i6.83

Awadh, M. A. (2022). Utilizing Multi-Criteria Decision Making to Evaluate the Quality of Healthcare Services. Sustainability, 14(19), 12745. https://doi.org/10.3390/su141912745

Demir, A., Maroof, L., Sabbah Khan, N. U., & Ali, B. J. (2020). The role of E-service quality in shaping online meeting platforms: a case study from higher education sector. Journal of Applied Research in Higher Education, 13(5), 1436-1463. https://doi.org/10.1108/jarhe-08-2020-0253

Desimawati, D. W. (2021). Relationship Of Nursing Services With The Satisfaction Level Of Inpatients In The Health Center Source Of Jember District. Journal of Eduhealth, 12(1), 26-33. https://doi.org/10.54209/jurnaleduhealth.v12i1.22

Fan, L. H., Gao, L., Liu, X., Zhao, S. H., Mu, H. T., Li, Z., . . . Lou, F. G. (2017). Patients' perceptions of service quality in China: An investigation using the SERVQUAL model. PLoS One, 12(12), e0190123. https://doi.org/10.1371/journal.pone.0190123

Hardani, Auliya, N. H., Andriani, H., Fardani, R. A., Ustiawaty, J., Utami, E. F., . . . Istiqomah, R. R. (2020). Metode Penelitian Kualitatif & Kuantitatif. CV. Pustaka Ilmu.

He, Y., Huang, S., & Tang, Y. (2022). Sustainable Practicalities towards Good Governance in Fish Townships and Villages by Ethics-Based Approach. Sustainability, 14(12), 7505. https://doi.org/10.3390/su14127505

Hermansyah, A., Wulandari, L., Kristina, S. A., & Meilianti, S. (2020). Primary health care policy and vision for community pharmacy and pharmacists in Indonesia. Pharm Pract (Granada), 18(3), 2085. https://doi.org/10.18549/PharmPract.2020.3.2085

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Cunsumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-40.

Putri, D. K., Asmaningrum, N., & Afandi, A. T. (2022). Nurse’s Viewpoint of Gatekeeper Function on Managing Indonesian National Health Insurance: A Qualitatif Study. Nursing and Health Sciences Journal (NHSJ), 2(2), 108-117. https://doi.org/10.53713/nhs.v2i2.57

Sudiantini, D., Sastrodiharjo, I., Narpati, B., & Meutia, K. I. (2022). Testing the Structural Equation of Organizational Culture Modeling as a Moderator of Public Services. Journal of Accounting and Finance Management, 2(6), 263-268. https://doi.org/10.38035/jafm.v2i6

Sulistyan, R. B., & Budiyanto. (2019). The Mediating Role Of Satisfaction On The Relationship Between Perceived Institutional And Functional Image On Student Retention. Proceeding Book 7th Asian Academic Society International Conference 2019, 377-381.

Sulistyan, R. B., Pradesa, H. A., & Kasim, K. T. (2017). Peran Mediasi Kepuasan dalam Pengaruh Kualitas Pelayanan dan Citra Institusi terhadap Retensi Mahasiswa (Studi Pada Mahasiswa Perguruan Tinggi di Lumajang). Jurnal Penelitian Ilmu Ekonomi WIGA, 7(2), 77-87. https://doi.org/10.30741/wiga.v7i2.337

Downloads

Published

2023-03-10

How to Cite

Kurniawati, K., Rusdianti, I. S., Saputra, G. W., & Kanjanamethakul, K. (2023). How is the Condition of Health Services at the UPT Puskesmas Griya Antapani Bandung City?. Innovation Business Management and Accounting Journal, 2(1), 14–20. https://doi.org/10.56070/ibmaj.v2i1.30